WorldHost Workshops (Moffat)

WorldHost Principles of Customer Service Excellence is an industry recognised training programme aimed at those in customer facing industries, partiuclarly in the hospitality, retail and tourism sectors.  Accreditation lasts for 2 years and the course is delivered over one day workshop. 

Dumfries & Galloway Council in partnership with People 1st and Dumfries & Galloway College are supporting the roll out of this training programme in Dumfries & Galloway, starting with a series of workshops in Moffat.  

The cost per attendee is subsidised by Dumfries & Galloway Council and will be £10 per employee for businesses with ten or less full time equivalent employees and £25 per attendee for businesses with up to 150 employees.  

The course covers:

  • The role of all staff in delivering outstanding customer care
  • Giving positive first impressions
  • Communication and listening skills to create excellent rapport with customers
  • Generating revenue for your business through customer service excellence
  • ‘Going the extra mile’

For a business to achieve ‘WorldHost’ status, 50% of employees should undertake the training, if 25% of businesses in Moffat achieve this, the town can be awarded WorldHost Destination status.  More information can be found here:  http://scotland.worldhost.co.uk/become_a_worldhost_recognised_business_scotland

Workshop dates are:

  • Thursday 9 November
  • Wednesday 22 November
  • Thursday 23 November

If you have an interest in participating in this initiative please email mark.geddes@dumgal.gov.uk in the first instance. 

Bookings will be administered by Dumfries & Galloway College once you have expressed an interest.